Managed IT Services · Ongoing Support · Microsoft 365 & Google Workspace
Your IT should support your growth, not slow it down.
TotalCare is a turnkey managed service designed to continuously monitor, prevent, maintain and support your IT environment — with direct access to our team for your users.
24/7
continuous monitoring
$125
/ user / month
M365
& Google Workspace
100%
Turnkey
Our promise
IT should not be managed reactively to problems. TotalCare acts continuously to ensure the performance and stability of your operations.
Prevent
Prevent disruptions before they impact your operations — thanks to proactive monitoring and continuous management of your systems.
Maintain
Your systems, workstations and access are up-to-date and efficient — continuous updates, vulnerability management and constant optimization.
React
Quickly in case of suspicious activity to minimize impacts — locking, session revocation and immediate recommendations.
Risks to avoid
The risks are real.
Ensure the stability of your IT before it affects your operations.
Don't let your IT become a hindrance to your company's performance.
TotalCare manages your IT on a daily basis to maintain performance, support your teams and prevent service interruptions — without burdening your operations.
Service interruptions
Failures, slowdowns or unmaintained systems affecting the continuity of operations.
Outdated systems
Known vulnerabilities exposing your business to avoidable risks due to a lack of regular maintenance.
Slow user support
Users stuck waiting to resolve their technical issues — lost productivity.
Unauthorized access
Poorly managed access exposes the environment to avoidable risks and security vulnerabilities.
Costly downtime
Interruptions that directly impact your productivity and financial results.
The approach
6 steps. Continuous management. Tailored to your reality.
A structured start-up that deploys the necessary management, monitoring and support tools to ensure the stability of your IT environment from day one.
📦 What you get
User support · System monitoring · Workstation management · Cybersecurity protection · Monthly reports · Continuous improvement
⚙️ Ongoing management and support
Microsoft 365 · Google Workspace ·
tailored to your reality
⏱ Start-up time
Onboarding: 1–2 days · Active service as soon as setup is complete
1
Onboarding
Analysis of your IT environment and deployment of the tools necessary for user management, security and support.
Start-up costs
2
Access and installation
Setting up access and tools to ensure stable and secure operation of your IT environment.
Set up
3
Setup and startup
Configuration of management tools, monitoring and detection mechanisms adapted to your reality.
1–2 days · Start-up
4
Continuous monitoring
Monitoring of systems, access and activities to quickly detect anomalies and incidents.
24/7 · Continuous
5
Intervention and support
Rapid incident response, user support and daily problem resolution.
Quick response
6
Continuous improvement
Recommendations, IT optimization and adjustments to improve performance and reduce risks.
Monthly · Continuous
Pricing
Simple and transparent,
per user.
A minimal investment for maximum peace of mind —
No hidden fees, no surprises.
User support covers resolving everyday technical issues: connection problems, workstation incidents, questions about cloud tools (M365, Google Workspace), access, and permissions. It is directly accessible to your teams.
The standard user has regular access to the IT environment and counts as 1 TotalCare license. The temporary user (contract, seasonal) has partial access — 3 temporary users count as 1 license, which optimizes your total cost.
Yes. TotalCare includes email protection, identity and access management, anomaly detection, and security updates. For more advanced cloud identity monitoring, TotalCare complements CyberCare.
Onboarding typically takes 1 to 2 business days. It covers the analysis of your existing environment, the deployment of management and monitoring tools, and the configuration tailored to your organization.
Yes. Additions and removals are prorated on your next billing cycle. For temporary users, the 3:1 ratio is automatically applied. A simple email is all it takes.