Flexible IT Support · Quebec & Canadian SMEs · No rigid commitment
Your IT needs to support
Your growth, at your own pace.
FlexCare intervenes, supports, and executes according to your priorities—daily support, IT projects, security, or continuous improvement. No rigid model, no surprises.
$150
/ hour · on demand
$1500
packs starting from
5
areas of intervention
Service interruptions
Failures, slowdowns or unmaintained systems affecting the continuity of operations.
Outdated systems
Known vulnerabilities exposing your business to avoidable risks due to a lack of regular maintenance.
Slow user support
Users stuck waiting to resolve their technical issues — lost productivity.
Poorly managed priorities
IT requests and projects are piling up due to a lack of time or resources.
Costly downtime
Interruptions that directly impact your productivity and financial results.
Our promise
Because your IT needs to keep pace with your operations.
IT shouldn't be managed reactively to problems. FlexCare allows you to intervene at the right time, according to your needs, to maintain the performance of your operations.
To prioritize
Your IT needs according to your challenges and objectives — we help put the right things first.
To intervene
Your systems, workstations and access are up-to-date and efficient — continuous updates, vulnerability management and constant optimization.
Sustain
Your teams on a daily basis, without depending on a rigid model — we adapt to your pace.
The approach
Intervention and support,
according to your needs.
Advance your IT at the pace of your priorities.
A simple, transparent and results-oriented approach.
📦 What you get
User support · System monitoring · Workstation management · Cybersecurity protection · Monthly reports · Continuous improvement
⚙️ Ongoing management and support
Microsoft 365 · Google Workspace ·
tailored to your reality
⏱ Start-up time
Onboarding: 1–2 days · Active service as soon as setup is complete
1
Request / Need
Expression of a need, a challenge or an IT project to be carried out.
2
Planning and prioritization
Defining actions according to your priorities, deadlines and budget.
3
Intervention
Work performed: support, problem-solving or IT projects.
4
Monitoring and adjustment
Validation of results and monitoring of next steps.
The risks are real.
A poorly managed IT environment
impacts the entire organization.
Prévenir
Les interruptions avant qu'elles n'impactent vos opérations — grâce à une surveillance proactive et une gestion continue de vos systèmes.
Maitenir
Vos systèmes, postes et accès à jour et performants — mises à jour continues, gestion des vulnérabilités et optimisation constante.
Réagir
Quickly in case of suspicious activity to minimize impacts — locking, session revocation and immediate recommendations.
Pricing
A flexible, tailored approach
to suit your needs and budget.
Prepaid packages or one-off interventions — choose the model that suits your priorities. Volume discounts available for packages.
Le plus populaire
FlexCare Packs
$1,500 and up
IT support, projects or optimization
Access to our IT expertise
Use according to your needs
Volume-based pricing
Simple and predictable billing
Transparent monitoring of interventions
Sliding scale pricing
Packages tailored to your budget — the higher the volume, the more advantageous the hourly rate.
Monthly
On request
$150 /hour
Consultation and intervention on request
Targeted, one-off interventions
No rigid commitment
Billing based on actual hours worked
Availability according to time slots
Transparent tracking
Clear visibility of completed work. Simple billing, with no surprises at the end of the month.
FlexCare Packs are prepaid blocks of hours at a tiered rate—ideal if you have recurring needs or a project to complete. The on-demand service is perfect for one-off interventions without commitment. In both cases, you maintain control over your priorities and budget.
No. FlexCare is designed to be flexible—no annual contract, no rigid commitment. You activate services as needed, according to your priorities. Packages are purchased on an as-needed basis and used as required.
We work with most SMB environments: Windows/macOS workstations, cloud infrastructure (Microsoft Azure, Microsoft 365), user access, networks, and application solutions including Zoho. If you have any questions, contact us—an initial consultation allows us to quickly assess the feasibility.
Each intervention is monitored. After each intervention, we review the results with you and document the next steps. You have a clear overview of what has been done and what still needs to be planned—without having to chase after information.
TotalCare is a comprehensive, recurring IT management service—ideal for organizations that want to fully outsource their IT. FlexCare is for organizations that already have some IT autonomy but need targeted, ad-hoc, or project-based support without committing to a full managed IT model.